1. What is OTTMitra?

OTTMitra is a digital platform that provides OTT-related services, subscriptions, and support. Our goal is to make OTT management simple and accessible.

2. How does the activation process work?

Once you subscribe or request access, your account/service is activated instantly.

3. When do I need to pay?

You must complete your payment within 1 hour of activation. If payment is not received within this time, your account will be automatically suspended.

4. What happens if I don’t pay within 1 hour?

If payment is not received, your account will be suspended, and you will lose access until payment is made. Reactivation may take up to 24 hours after payment confirmation.

5. Do you offer refunds?

No. Since services are activated immediately before payment, we do not offer refunds once activation occurs.

6. Can I cancel my account anytime?

Yes, you may cancel anytime. However, prepaid amounts (if any) are non-refundable.

7. How do I contact support?

You can reach us via:

8. Is my data safe with OTTMitra?

Absolutely. Your personal information is protected and will never be shared with third parties, except as required by law.

9. What if my account is suspended?

You can restore access by completing your payment. Suspension is temporary, but repeated non-payments may lead to permanent termination.

10. Can I change my subscription later?

Yes. You can upgrade, downgrade, or switch plans anytime. Changes will apply immediately after payment confirmation.

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